G'day Ann,

We don't sell the batteries separately although you can get spare parts with the supplier. Call the Adventure Operations/ Companion service team on 1300 362 921 and they should be able to help with a spare battery.

G'day Josey,

It would need an extra adaptor to connect to a Compnaion Solar Charger, you would need to use the 12V Plug/Cord that's provided and connect it to an Anderson Plug to 12V Socket (this one is from Supercheap Auto). Then connect the Anderson side to the regulator on the Solar Panel/Charger.

This should allow you to charge the unit via a Solar Panel. The unit should also be switched on to charge the battery.

G'day Tao,

Yes, you can.  We have these set up with the 12v showers on display instore, with a barrel of cold water.  If you don't have gas connected, they'll just cycle cold water.
Hope that helps.

G'day Chris,

It's recommended to use clean water through this unit, you can recycle the water as long as it is fairly clean. This unit doesn't have a filter so if you were to use dirty water it could affect the pump. The Companion AquaHeat doesn't come with a spare fuse but the size needed is a 5A 250V (5mm x 20mm), the fuses are located in the cigarette lighter and pump power inlet.

G'day Dave,

I don't have one of those jerry can here at the moment to double check the measurements, but the Pump Housing has a diameter of about 6cm. Unfortunately, it is a little too large to fit in the majority of Jerry Cans.

It's not specifically waterproof, Arthur, a vey light shower now and then will be ok but it ideally needs to be kept out of or used under something that will protect it from the rain. 

G'day Aiden,

The AquaHeats don't come with a gas hose, so I'm not sure which companion hose you have purchased sorry.  It also depends on what connection you have on your gas bottle - 3/8th BSP, POL, or LCC27 are the ones currently in circulation.

If you are able to get in touch with those details, we'd be happy to advise you further.

G'day David,

I'm not sure which canisters you are referring to that are Butane, but this unit is only compatible with Propane and LPG.
If you want to run this unit with a larger LPG cylinder, you'll just need to pick up an additional gas hose thats compatible with your gas bottle fitting.  I'm assuming being a 2kg bottle that it's a 3/8th BSP fitting, in which case you'll be needing one of these.

Hope that helps, give us a buzz on 1300 914 007 if I've missed the mark on your question &/or you need further info.

G'day Paul,

It doesn't, no.  The switch on the shower rose simply stops the flow of water.  The pump will run 100% of the time, if you want it to stop you'll need to turn the unit off.
Hope that helps.

G'day Doot,

I assume you're referring to the hoses that are connected to the shower head and pump unit?

Companion Brands sells replacement parts for these units, so if you have troubles with the shower head, or pump then these can be purchased separately. You can reach them via their contact us form here.

G'day Esther,

I've been through all the product information, including safety and general warnings - there's no mention of needing to store or transport this unit upright, so you shouldn't have any issues.

G'day Heather,

Portable gas appliances should never be used in an enclosed space.
These need to be set up outside only.  If you have a window or doorway, or something to feed the actual shower head through and have that inside, you can - but the actual hot water unit/burner itself must be outside.

G'day Glenn,

Great question.  The powered component of this unit if to operate the pump for circulating water only.  The heating can only be provided by the gas flame, much like instant hot water systems in a residential home.  Without gas, you could be brave a take a Wim Hoff cold shower!

G'day,

The sizes when all packed in the bag are similar, the Smartek will be a tad larger but narrower, whereas the Aquaheat is a tad smaller but wider.
Hope that helps!

G'day Leah,

No you can't.  The AquaHeat and Rover are completely different products and require different power inputs.
Whilst you may be plugging them both into 240V power, the black transformer box produces different Amps and Voltages specific to the accessory you are charging.
You will need to purchase the correct charger for the AquaHeat.

G'day Chris,

No, the AquaHeat Lithium Gas Shower can only be used with the supplied water pump.

G'day John,

I've tried this out for you in-store, and unfortunately no, the Watercell mouth is just a tab too narrow!
No way around it I'm afraid.

G'day Neptune,

Yes, you could use pre-warmed water from a solar shower to help reduce gas usage in the unit.

G'day Ronny,

Yes, you can. We run these without gas as demo models in-store.
Hope that helps!

G'day Hamish,

No, the AquaHeat Shower Head hose isn't interchangeable with the Smartek style hoses sorry.

G'day David,

It's not really possible to say, unfortunately, as the fuel consumption rate on the AquaHeat is given in Mj/h and not grams of gas.
I've done some googling on conversation rates, etc and I've come up with just over 1 hour (1hr15mins) of continuous run time per propane canister, which will give you 25 x 3 min showers.
I'm not an expert on gas conversions, so don't hang your hat on it, but I think it gives you a rough ballpark as requested.

G'day Darren,

The Pump Housing has a diameter of about 6cm, unfortunately it is a little too large to fit in Jerry Cans. The best bet will be to draw from a bucket or open-topped container.

G'day Dean,

The Aquaheat Lithium isn't able to pull water from a creek, they have a fairly small pump, with a 1.5m hose between the pump and unit. Depending on the usage you should expect about 2 hours of run time from the battery when fully charged. I'm assuming you're asking about the Smartek units? If so, then these are a slightly different style, and designed just for clean water sources in containers - e.g. buckets. The Smarttek units can draw water from creeks, and can be used with the inline filter to stop gunk getting into the unit.

G'day Trent,

The AquaHeat Lithium isn't designed to be run from a pump other than the supplied pump which operates at 2L/min. 

G'day Tyson,

Yes, you can hang the shower rose inside your shower tent. Most shower tents will have a hook or similar stitched into the roof that will hook around the shower rose handle.

G'day Drew,

The pump is a separate unit that attaches to the main unit. It should be available as a spare part, but it's something we'd need to special order. The pump has a power connection to the unit and uses the internal Lithium battery to power it.

G'day Michelle,

Unfortunately you're not able to connect this unit to mains water, it has been designed to be used only with the pump.

G'day Dean,

We're not yet stocking the AC Adaptor for this unit, however, Companion has advised they can be special ordered. If you're after one please send through and email to our special orders team, service@snowys.com.au - Attention: special orders and they can get back to you with a price and availability.

G'day Michelle,

Yes you can connect the AquaHeat show to a 9kg POL gas bottle if you'd prefer to use a larger cylinder. You'll just need to purchase the POL to BOM High Pressure Gas Hose for this combination to work.