Protecting Your Privacy
At Snowys.com.au we're committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act"). This is in addition to our existing obligations under the Privacy Act.
What personal information do we collect and hold?
In the process of conducting our business, we are likely to collect personal information about you. The type of personal information we collect always includes your name, your residential address, email address, telephone/mobile numbers, credit card or debit card details and products and services we provide to you.
If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.
How do we collect personal information?
Snowys.com.au collects personal information directly from you when you submit it online at Snowys.com.au, by email, by fax, or by telephone.
This information is only for Snowys.com.au internal use and will never be distributed to any other parties. The cookie is set to expire as soon as you quit your browser, but will accept the cookie again when you revisit our site.
Rate and Review
If you provide a review or rating for a product available through Snowys.com.au, we reserve the right to publish part or all of your review or rating, together with your first name and suburb and/or postcode.
Links to Other Sites
Snowys.com.au contains links to other sites that are not owned or controlled by us. Please be aware that we, Snowys.com.au, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by Snowys.com.au.
How do we use personal information?
The primary use of the personal information we collect about you will be used solely for the purpose of processing your order and communicating with you about:
You may also sign up to receive our periodic newsletter and special offer emails. In addition, after completing the checkout process, we reserve the right to include your e-mail address as part of our email communications. You may unsubscribe from any of our promotional emails if you choose by following the instructions in each promotional email. From time to time we will send order confirmation emails and other transactional emails. You may not unsubscribe from these types of transactional emails.
We may use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you.
Disclosure of personal information
We may use or disclose your personal information to organisations outside Snowys.com.au and its related companies for purposes relating to the management of your account with us. Such organisations include:
We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers may not use your personal information for their own marketing purposes.
Snowys.com.au takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information. As a condition of working at Snowys.com.au all our employees sign a confidentiality agreement.
Further, National Australia Bank's secure payment gateway encrypts your credit card details and processes in real time, instantly sending back details if they are approved. Sensitive credit card payment details are never stored on our website or within our internal database system.
How to access and amend personal information
You may update, correct, and delete your personal information by going to "My Account" on our site. In addition, on request from you we will provide details of the personal information we hold about you.
The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Snowys.com.au reserves the right to charge a fee for providing access to your information.
To access your personal information, the request to Snowys.com.au must be in writing and can be sent by email t email@example.com.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of your personal information will be conducted upon written request from you. You can contact our Privacy Officer by email at firstname.lastname@example.org.
Complaint lodgement and resolution
Snowys.com.au is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with The Privacy Officer at: email@example.com. We will attempt to resolve any complaint within 10 business days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.
How your information may be shared
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
We've teamed up with zipPay to offer a better way to pay! Boo yeah!
zipPay have a $5 account-keeping fee for any month there is an outstanding balance after the due date (up to 60 days after your purchase).
... that's it!
What is zipPay?
zipPay is a safe, simple and 100% interest-free payment solution powered by zipMoney Payments. zipPay gives you the ability to buy now, and pay later for purchases – without a credit card. Once approved, you get access to a new shopping account that allows you to pay back with total flexibility over time. It’s simple to use and specifically designed to help you manage your online spending.
How does it all work?
zipPay works like an account. For all purchases you make during a month you receive a statement with your closing balance on the 1st day of the following month. You have until the end of the month to pay off your balance for the account to remain fee free.
Here’s an example : If you make your first purchase on the 1st of March for $39, you will receive a statement on the 1st of April with the closing balance of $39 (unless you made more purchases in March) which you need to pay off until the 30th of April in order to not have to pay the account fee of $5.
Who can apply for zipPay?
Any Australian citizen or permanent resident, who is 18 years or older is eligible for a zipPay application.
Fees and charges?
zipPay requires zero establishment fees to setup your account, and there is no interest applied on any purchases. zipPay allows you to buy now and gives you the time until the end of the following month from your date of purchase to make your payment.
At the end of each month you can choose to either:
- Pay off your previous months’ Statement Balance in full, and you’ll avoid paying a $5 service fee or
- Need more time to pay? Simply make a payment that suits your budget (a minimum repayment of at least $40 per month required). A single $5 service fee will be added to your account for any month you have an outstanding balance, regardless of how many purchases you make.
How can I get a zipPay account?
Subject to approval, sign-up takes only seconds, after which you can complete your purchase and pay for it later. Once approved for your zipPay account, there’s no need to apply again. You can continue to use your zipPay account anywhere that accepts zipPay.
How do I make repayments?
To ensure you never miss a payment, you can setup automatic direct debits. You can choose to pay weekly, fortnightly or monthly via direct debit, as long as you pay the minimum $40 each month.
Alternatively, you can make a one-off repayment anytime by logging into your zipPay Digital Wallet and selecting ‘Make a Payment’. These can be made online using your preferred payment method, including direct debit and BPAY. Please note that using the ‘Make a Payment’ option will not cancel your next scheduled payment, as it simply functions as an additional contribution towards clearing your balance faster.
How do I know when my repayments are due?
Your payment due date is advised on your statement. You can also find this in the ZIP Consumer Centre. Your first payment is due one month after your first purchase, and then falls due on that day each month (eg 15th of each month). You can pay the minimum amount at any time in the month before your due date.
What do I do if I cannot afford my repayments?
Please contact us if you are having problems with your repayments. We understand that people’s circumstances can change and we will always look to work through a solution that works for both you and ZIP. It is hard to help if we don’t hear from you!
Is ZIP secure?
ZIP is committed to protecting all customer data and employs the highest SSL encryption technology to keep this information safe and secure. We comply with all relevant Privacy Laws and treat these obligations and commitments very seriously.