Frequently Asked Questions

Who can apply to zipMoney?

Anyone who is over 18 years old, is an Australian resident, is employed in some capacity, and earns at least $300 per week is eligible to apply. ZIP’s lending criteria is then applied to each application.

How do I sign up?

Simply select the ZIP payment option at checkout and proceed with our simple application process.

What do I need to apply?

All you need to apply is the personal and banking information you know by heart, and the identification details in your wallet or handbag – it’s that simple!

How long does it take to apply online?

Our application process is quick and easy and you will usually have an answer within 4 minutes of starting your application! Once your Account is accepted and verified you can use it anywhere you see the ZIP logo.

How will ZIP process my Application?

ZIP will process your application by assessing the application information, ensuring the loan is not unsuitable for you, and ensuring that you can comfortably afford the repayments. Verification performed by ZIP include standard credit and transactional bank account checks. ZIP lending and credit criteria applies to all applications.

How do I activate my Account?

Once your Account is approved and you have accepted the Terms and Conditions and entered your secure SMS code, your Account will be activated. After activation you can start purchasing right away!

How do I know when my repayments are due?

Your payment due date is advised on your statement. You can also find this in the ZIP Consumer Centre. Your first payment is due one month after your first purchase, and then falls due on that day each month (eg 15th of each month). You can pay the minimum amount at any time in the month before your due date.

What do I do if I cannot afford my repayments?

Please contact zipMoney via their customer care line (02) 8294 2345, if you are having problems with your repayments. We understand that people’s circumstances can change and we will always look to work through a solution that works for both you and ZIP. It is hard to help if we don’t hear from you!

Is ZIP secure?

ZIP is committed to protecting all customer data and employs the highest SSL encryption technology to keep this information safe and secure. We comply with all relevant Privacy Laws and treat these obligations and commitments very seriously.