Return an item

Not 100% satisfied? No problem!

We want to make sure you have the right gear for your adventure, and sometimes that means a change of mind.

If you’re not sure, cross-check all the product details listed on our website before you open your package.

If you wish to return any of the items in your order we’ll happily offer a refund within 60 days of your purchase, but before you fire your item back to us - double check the following;

The item needs to be in as-new condition, this means:

• Unopened

Unfortunately we're unable to accept items that have been opened, it'll lose that awesome fresh feeling for the next customer who buys it. 

• Unused

This one is pretty obvious, make sure you love your new item before you give it a go. 

• All tags and labels attached

Avoid taking the tags off until you're sure you'd like to keep the item. 
 

Overall, if it’s not in it's original condition, unfortunately we won't be able to offer a full refund. 

If everything is in order, then let’s get your return sorted ASAP. Email us at service@snowys.com.au and we’ll send you all the info you need.