Return an item
Not 100% satisfied? No problem!
We want to make sure you have the right gear for your adventure, and sometimes that means a change of mind.
If you’re not sure, cross-check all the product details listed on our website before you open your package.
If you wish to return any of the items in your order we’ll happily offer a refund within 60 days of your purchase, but before you fire your item back to us - double check the following;
The item needs to be in as-new condition, this means:
- Unopened
Unfortunately we're unable to accept items that have been opened, it'll lose that awesome fresh feeling for the next customer who buys it.
- Unused
This one is pretty obvious, make sure you love your new item before you give it a go.
- All tags and labels attached
Avoid taking the tags off until you're sure you'd like to keep the item.
Overall, if it’s not in it's original condition, unfortunately we won't be able to offer a full refund.
If everything is in order, then let’s get your return sorted ASAP. Email us at service@snowys.com.au and we’ll send you all the info you need.
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
Carrier:
Tracking number:
Buy now, Pay later with 
We've teamed up with zipPay to offer a better way to pay! Boo yeah!
Why is it better?
- You can pay over 60 days
- Get your order right away
- Buyer protection on all orders
It's super easy to try...
- Add products to your bag
- Select the zipPay tab in the checkout
- Apply for a realtime decision
- Confirm your order
- Get outdoors with your new gear!
So what's the catch?
zipPay have a $5 account-keeping fee for any month there is an outstanding balance after the due date (up to 60 days after your purchase).
... that's it!
Frequently Asked Questions
What is zipPay?
zipPay is a safe, simple and 100% interest-free payment solution powered by zipMoney Payments. zipPay gives you the ability to buy now, and pay later for purchases – without a credit card. Once approved, you get access to a new shopping account that allows you to pay back with total flexibility over time. It’s simple to use and specifically designed to help you manage your online spending.
How does it all work?
zipPay works like an account. For all purchases you make during a month you receive a statement with your closing balance on the 1st day of the following month. You have until the end of the month to pay off your balance for the account to remain fee free.
Here’s an example : If you make your first purchase on the 1st of March for $39, you will receive a statement on the 1st of April with the closing balance of $39 (unless you made more purchases in March) which you need to pay off until the 30th of April in order to not have to pay the account fee of $5.
Who can apply for zipPay?
Any Australian citizen or permanent resident, who is 18 years or older is eligible for a zipPay application.
Fees and charges?
zipPay requires zero establishment fees to setup your account, and there is no interest applied on any purchases. zipPay allows you to buy now and gives you the time until the end of the following month from your date of purchase to make your payment.
At the end of each month you can choose to either:
- Pay off your previous months’ Statement Balance in full, and you’ll avoid paying a $5 service fee or
- Need more time to pay? Simply make a payment that suits your budget (a minimum repayment of at least $40 per month required). A single $5 service fee will be added to your account for any month you have an outstanding balance, regardless of how many purchases you make.
How can I get a zipPay account?
Subject to approval, sign-up takes only seconds, after which you can complete your purchase and pay for it later. Once approved for your zipPay account, there’s no need to apply again. You can continue to use your zipPay account anywhere that accepts zipPay.
How do I make repayments?
To ensure you never miss a payment, you can setup automatic direct debits. You can choose to pay weekly, fortnightly or monthly via direct debit, as long as you pay the minimum $40 each month.
Alternatively, you can make a one-off repayment anytime by logging into your zipPay Digital Wallet and selecting ‘Make a Payment’. These can be made online using your preferred payment method, including direct debit and BPAY. Please note that using the ‘Make a Payment’ option will not cancel your next scheduled payment, as it simply functions as an additional contribution towards clearing your balance faster.
How do I know when my repayments are due?
Your payment due date is advised on your statement. You can also find this in the ZIP Consumer Centre. Your first payment is due one month after your first purchase, and then falls due on that day each month (eg 15th of each month). You can pay the minimum amount at any time in the month before your due date.
What do I do if I cannot afford my repayments?
Please contact us if you are having problems with your repayments. We understand that people’s circumstances can change and we will always look to work through a solution that works for both you and ZIP. It is hard to help if we don’t hear from you!
Is ZIP secure?
ZIP is committed to protecting all customer data and employs the highest SSL encryption technology to keep this information safe and secure. We comply with all relevant Privacy Laws and treat these obligations and commitments very seriously.