Every product you purchase from Snowys is from the original manufacturer or approved distributor and comes with a full manufacturer's warranty.
Warranty periods differ between brands and products, so please check the warranty terms and conditions for your specific product. You'll find this information at Snowys.com.au or included in the paperwork that comes with the item.
To make a warranty claim, please email us at firstname.lastname@example.org and include the below information;
- Full name and order details.
- Description of the fault and the circumstances upon which it occurred.
- Photos of the product and the issue in question.
With some products, we may be able to resolve the problem without any other action on your part.
To make it easier to return your product if this becomes necessary, please retain all packing material and manuals until you are completely satisfied with the condition and performance of your purchase.
Items damaged upon arrival
All products we dispatch are packed in durable packaging to protect the goods inside. Items are checked prior to packing and are handled with great care, to ensure each item is dispatched in as good condition as possible.
However, on the rare occurrence that the item(s) you purchased is damaged upon arrival, please contact us with the details listed above.
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.