Welcome to the Snowys help centre
Start by clicking on a category below.
Free delivery, express delivery, permission to leave, Parcelpoint and much more.
Find out here
All gift cards information, how to use gift cards and more.
More info here
Our 60 day returns policy, how to return an item and more.
Returns page here
All product warranty information, how to place a warranty claim plus more.
More info here
We explain how all personal information is handled.
Terms & conditions
The nitty gritty details on how we run our business.
Take a look
Here you'll find exactly where our stores in SA & QLD are located.
Either phone, email, chat or instore, you'll be sure to receive the best customer service.
Get in touch
Do you offer gift cards online?
Do you ship internationally?
Unfortunately, we don’t. We only deliver to Australian customers only. One day, hopefully…
Can I get my order delivered to a PO box or parcel locker?
Yes you can, if you select Australia Post in the checkout. However, please know that Australia Post will only be available for smaller/lighter orders.
How much does delivery cost?
We're proud to offer FREE rocket-fast delivery to most parts of Australia on orders over $69! However, this doesn't apply to all postcodes. Remote addresses can incur a small cost, a cost in which we've subsidised and the estimated delivery time will take a few extra days.
To find out whether you qualify for free delivery & to get your exact delivery times, refer to the delivery tab on each product page or in the checkout. Or, if you’d like all the delivery terms and conditions, jump onto our delivery page.
I'm looking to order a large quantity of products, can you offer a better price?
Without knowing what you'd like, it's hard to say... but if you jump onto our Business Sales page, we'll be able to provide a quote - plus answer any questions you might have.
Where do you ship your orders from?
What couriers do you use for your Fast Delivery service?
We’ve partnered with a whole bunch – but Toll, Aramex & Australia Post are the most used. We’ll choose the best option based on your postcode and parcel size while considering any service delays/disruptions for the fastest delivery.
Heads up though, we’re unable to accept PO Box, Locker or AusPost Suite for our Fast delivery service – that’s only available when using our Australia Post delivery service.
We’re here to help
Whether you’re contacting our customer support team or, dropping into one of our stores – you’ll be served by one of our friendly outdoor experts, willing to help with the utmost respect. And we’d expect the same in return.
If any foul language, aggressive, intimidating, or threatening behaviour occurs, you will be asked to leave the store or, if over the phone or via email, your interaction will be immediately terminated.
The Snowys Team