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Delivery details

Free delivery to most of Australia on orders over $69!

Check to see if you qualify for free delivery...

  • We only deliver to customers in Australia
  • For all important delivery info, click here

Delivery delays

Please refer to the information below for events in specific regions that are causing delays for our freight partners and may impact our delivery estimates.

QLD, NSW & VIC
Regions impacted by recent natural disasters are still experiencing delays.

WA
Flood damage to roads and bridges in Northern WA is delaying deliveries from Carnarvon through to Derby by an extra 2-5 days. Furthermore, deliveries to the towns and surrounding areas listed below are being rerouted through Darwin causing delays of up to 10 business days:

  • Fitzroy Crossing
  • Halls Creek
  • Warmun
  • Wyndham
  • Kununurra
  • Broome
  • Pt Hedland

Rooftop Tents – Australia Wide
Due to specific shipping requirements rooftop tents are not dispatched on the day of order and are subject to our delivery partners' schedules. Please allow 1-3 weeks metro delivery and 3-5 weeks for regional delivery.

Returns
We’re unable to cancel orders which have already left our warehouse, but you may choose to return your order under our standard returns policy (snowys.com.au/returns).

We’re very sorry for the stuff-around.

Stocktake
We are stocktaking in the week commencing 19 February, 2024. This will cause minor disruptions for our warehouse team. Please allow an extra couple of days for your order to be dispatched.

Important delivery info...

Free delivery on orders over $69 has the following conditions:

  1. Free delivery does not apply to some remote postcodes. For exact delivery cost & times, refer to the delivery tab on each product page or in the checkout.
  2. To qualify, your order must be greater than $69 after any sale discounts *or coupons* are applied. The order value is not inclusive of any quoted delivery charges or other, non-product expenses.
  3. This free delivery offer may be withdrawn or altered at any time.
  4. Offer excludes Gift Cards.
  5. This offer only applies to orders placed online for delivery – pickup instore is free.

Orders valued between $0 - $69 will incur an $12 delivery charge. Both express delivery & remote delivery will be slightly more (exact price will be available in the checkout).

Changing delivery address after your order has been dispatched will incur additional charges from the courier.

If you elect to have your order sent to the nearest depot but fail to collect or cancel your order after it is received by the depot, you will incur a $25 return fee for small parcels (up to 1.8m or 20kg), or $50 return fee on larger parcels.

If you refuse a delivery and the courier returns it to Snowys Warehouse, you will incur a $25 return fee for small parcels up to 1.8m or 20kg, or $50 return fee on larger parcels.

If you've elected to have your order 'sent to the nearest depot' please be aware that the depot could be of distance from your delivery address.

We dispatch from our warehouses during business hours Monday - Friday (excluding public holidays).

If you've missed delivery or your nearest depot is too far away, we can organise redelivery with the courier. However, this will incur an additional charge from the courier.

Deliveries are made during business hours Monday to Friday (excluding public holidays).

Delivery times are estimates and can be influenced by stock availability and events which are beyond our reasonable control.

Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent that the contents may be damaged, please refuse delivery and call us on 1300 914 007.

Some remote postcodes can incur a small subsidised cost.

If you're looking for delivery to postcodes off the mainland, please see our island delivery guide below.

Due to safety concerns, courier drivers have the right to refuse delivery if the property has an aggressive dog or a 'Beware of the dog' sign. In this instance, you'll be required to pickup your order from the nearest depot.

Our couriers do not provide a door-to-door service in all locations around Australia. Some remote addresses may require collection from a local depot.

Our Fast delivery service has access to a variety of different freight carriers – however, Toll & Australia Post are most used. We’ll choose the best option based on your postcode and parcel size, while considering any service delays/disruptions, for the fastest delivery.

In an effort to send orders same-day, we’re only able to cancel/edit orders within 15 minutes of order creation. If missed, your order will be sent as-is.

Our island delivery guide...

State Island Delivery price to... Notes
QLD Wellesley Mainland depot Direct delivery available, will cost a bit extra
QLD Thursday Island depot
QLD Mornington Mainland depot Direct delivery available, will cost a bit extra
QLD Lindeman Mainland depot Unfortunately, delivery is not available to the island
QLD Hayman Mainland depot Direct delivery available, will cost a bit extra
QLD Hamilton Island depot Direct delivery available, will cost a bit extra.
QLD Daydream Mainland depot Direct delivery available, will cost a bit extra.
QLD Palm Mainland depot Direct delivery available, will cost a bit extra.
QLD Fraser Gympie depot (bit of a drive) We suggest you use an alternate mainland address
QLD Magnetic Island Depot Direct delivery available, will cost a bit extra.
QLD Moreton Island depot
QLD North Stradbroke Island depot
NT Groote Eylandt Mainland depot Direct delivery available, will cost a bit extra
NT Tiwi Mainland depot Direct delivery available, will cost a bit extra.
WA Rottnest Mainland depot Direct delivery available, will cost a bit extra.
SA Kangaroo Mainly to your door
TAS Flinders Island drop point
TAS King Island depot
NSW Norfolk Not available
NSW Lord Howe Not available
Christmas/Cocos Islands Not available

Our estimated express delivery times might takes a little longer due to shipping or air schedules.

Any prices quoted for free or express delivery to most small and medium islands is only available to the nearest mainland depot.

If a location is listed as a mainland depot collection, but you require delivery to the actual island, please contact us and we'll be happy to provide a quote for any additional costs.

If an island isn't listed here, unfortunately we're only able to deliver to the nearest mainland depot.

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