Delivery
Our Fast, Free Delivery
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Delivery is free for most addresses in mainland Australia - including Tassie.
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Remote addresses can incur a small cost - which we've subsidised.
- For addresses off the mainland, please refer to our Island Deliveries guide below.
- To find out whether your address qualifies for free delivery, please use our map below as a guide - for accurate delivery times and costs, please refer to the delivery tab on each product page or in the checkout.
- All orders received by midday M-F, with the exception of items out of stock, will be dispatched the same day. Please note that during busy times this may not always be possible...we'll give it our best crack though.
Delivery Addresses
- For further information about whether your delivery address is in our free delivery area, please contact us.
- During checkout, delivery fees will be added to your order if your address is outside our free delivery area.
- We dispatch from our warehouse during business hours Monday – Friday.
- If we receive your order and payment is authorised by midday AEST we’ll dispatch it to you the same or following day.
- Please provide a physical delivery address as most of our couriers cannot deliver to Post Office Boxes, Private Mail Bags, Australia Post Lockers etc
- Delivery may not be possible to some remote locations. Our freight companies will usually deliver to a designated drop-point at a nearby town for collection or phone you to make arrangements for an alternative address closer to a larger regional town.
- If you live in a remote location and a Post Office Box is your only option, please contact us as we can usually find a solution.
Receiving Your Order
- Deliveries are made during business hours Monday to Friday.
- Small parcels will be left in your letterbox, but for larger parcels, someone needs to be there to accept delivery.
- If not, a card will be left detailing how you can collect your parcel.
- Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an extent the contents may be damaged, please refuse delivery and call us on 1300 914 007.
- If you discover a problem after you've accepted delivery, please call us on 1300 914 007. We may be able to resolve the problem without requiring you to return the item.
- You should retain all packing material, manuals, swing tags, etc. until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
Freight Returns
- If you wish to return or exchange an item please refer to our Returns Policy.
Out of Stocks
- Sometimes the product you select might be temporarily unavailable. Whenever this occurs we will contact you as soon as possible to advise you of the delayed dispatch date.
- You will have the option of waiting for the item to arrive, choose an alternative item, or cancel your order and receive a refund of payment.
Shipping Discrepancies
- Orders of more than one product are generally not split unless specifically requested.
- All orders are wrapped and packaged to ensure they arrive complete and in sound condition.
- However. if a discrepancy arises with your delivery please report it to us within 5 business days of receipt.
Important
- Customers are responsible for providing Snowys the correct delivery address and ensuring that access is available. All risks and costs associated with providing an incorrect delivery address shall remain with customers.
- Our quoted express delivery times might take a little longer due to shipping or air schedules.
- Any prices quoted for free or express delivery to most small and medium islands is only available to the nearest mainland depot.
- Please use the guide below for larger islands, however, freight companies can change arrangements without notice.
- If a location is listed as a mainland depot collection, but you require delivery to the actual island, please contact us and we’ll be happy to provide a quote for any additional costs
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
Carrier:
Tracking number:
Buy now, Pay later with 
We've teamed up with zipPay to offer a better way to pay! Boo yeah!
Why is it better?
- You can pay over 60 days
- Get your order right away
- Buyer protection on all orders
It's super easy to try...
- Add products to your bag
- Select the zipPay tab in the checkout
- Apply for a realtime decision
- Confirm your order
- Get outdoors with your new gear!
So what's the catch?
zipPay have a $5 account-keeping fee for any month there is an outstanding balance after the due date (up to 60 days after your purchase).
... that's it!
Frequently Asked Questions
What is zipPay?
zipPay is a safe, simple and 100% interest-free payment solution powered by zipMoney Payments. zipPay gives you the ability to buy now, and pay later for purchases – without a credit card. Once approved, you get access to a new shopping account that allows you to pay back with total flexibility over time. It’s simple to use and specifically designed to help you manage your online spending.
How does it all work?
zipPay works like an account. For all purchases you make during a month you receive a statement with your closing balance on the 1st day of the following month. You have until the end of the month to pay off your balance for the account to remain fee free.
Here’s an example : If you make your first purchase on the 1st of March for $39, you will receive a statement on the 1st of April with the closing balance of $39 (unless you made more purchases in March) which you need to pay off until the 30th of April in order to not have to pay the account fee of $5.
Who can apply for zipPay?
Any Australian citizen or permanent resident, who is 18 years or older is eligible for a zipPay application.
Fees and charges?
zipPay requires zero establishment fees to setup your account, and there is no interest applied on any purchases. zipPay allows you to buy now and gives you the time until the end of the following month from your date of purchase to make your payment.
At the end of each month you can choose to either:
- Pay off your previous months’ Statement Balance in full, and you’ll avoid paying a $5 service fee or
- Need more time to pay? Simply make a payment that suits your budget (a minimum repayment of at least $40 per month required). A single $5 service fee will be added to your account for any month you have an outstanding balance, regardless of how many purchases you make.
How can I get a zipPay account?
Subject to approval, sign-up takes only seconds, after which you can complete your purchase and pay for it later. Once approved for your zipPay account, there’s no need to apply again. You can continue to use your zipPay account anywhere that accepts zipPay.
How do I make repayments?
To ensure you never miss a payment, you can setup automatic direct debits. You can choose to pay weekly, fortnightly or monthly via direct debit, as long as you pay the minimum $40 each month.
Alternatively, you can make a one-off repayment anytime by logging into your zipPay Digital Wallet and selecting ‘Make a Payment’. These can be made online using your preferred payment method, including direct debit and BPAY. Please note that using the ‘Make a Payment’ option will not cancel your next scheduled payment, as it simply functions as an additional contribution towards clearing your balance faster.
How do I know when my repayments are due?
Your payment due date is advised on your statement. You can also find this in the ZIP Consumer Centre. Your first payment is due one month after your first purchase, and then falls due on that day each month (eg 15th of each month). You can pay the minimum amount at any time in the month before your due date.
What do I do if I cannot afford my repayments?
Please contact us if you are having problems with your repayments. We understand that people’s circumstances can change and we will always look to work through a solution that works for both you and ZIP. It is hard to help if we don’t hear from you!
Is ZIP secure?
ZIP is committed to protecting all customer data and employs the highest SSL encryption technology to keep this information safe and secure. We comply with all relevant Privacy Laws and treat these obligations and commitments very seriously.