Swift X3 Instant Shelter

Easy to put up, but poor quality and warranty means nothing

I got to use this shelter a total of three times before one of the roof poles snapped in light wind. Guy ropes were out and secured at all corners, all the tent pegs were secure but the pole still snapped - despite doing everything right. After submitting a warranty claim with Snowys, it's been dismissed - blaming the weather or ground conditions and / or not having the tent pegs in. The wind at the time the pole snapped was probably around 10km/h and the pole that snapped wasn't even being hit by the light wind we had on the day. Nevertheless the view from Snowys is that the damage was weather caused so there is no basis for a warranty claim. I'm left with a shade structure that was faulty, has broken and is now unusable. Even in the unlikely event that I can get this repaired, I have no confidence it will perform in more adverse weather conditions (i.e. moderate winds or rain). I've spent almost $300 on Roman products and cannot use any of them. Really disappointed with both the product and the post-sales service from Snowys.

Response from Oct 30 2019

G'day Jennifer,

I'm sorry to hear about this... but it sounds like you might've missed an email from our warranty manager?

While the manufacturer has deemed this issue to be weather damage - and not a manufacturing fault, they've declined the warranty application. However, we haven't and will offer a full refund in the form of credit. Please double check your emails (maybe slipped into you junk folder) so we can sort out the details. 

Cheers, Laine

Sturdy sun shelter, fast easy pitch

Great Shelter

Recently used the X3 for a 7n camping trip. It held up the entire time and copped 55km/h gusts one evening. It's rain resistance is not amazing and after a morning of rain it seeped through. Internal mesh storage is very handy and good for speaker placement. Whole thing goes up and down in next to no time.