Long story short... not right now. As we've just launched our brand spankin' new website, our gift cards are currently undergoing a major spruce up.
We're working really hard on getting them up and running soon, so for the time being, gift cards can only be purchased & redeemed in our store on Richmond Rd in Keswick, SA.
We know this is super annoying and we're really sorry if we've completely stuffed up your pressie plans.
If an item is out of stock we'll notify you as soon as possible either by phone or email. Our goal is to never run out of stock, but unfortunately it can sometimes happen - usually it'll only take a couple of days for more stock to arrive.
If, at any time, you'd like to cancel your order - we'll do so immediately and a full refund will be processed within the same business day.
We're unable to deliver to parcel lockers unfortunately, as the majority of the items that we sell are too big for Australia Post’s maximum size. But we can deliver to your nominated Parcel Point location (up to a certain size) - just select My Point at the checkout.
Once we dispatch your order, we will send you an email with your tracking number. Just copy the number and click the link - it will take you to the relevant courier's website where it'll display all up-to-date information.
You can also track your order if you're a member of Snowys. Just log into your account using your email address and password, then click 'Order History' then click "Track". You will then be redirected to the courier’s website with your tracking details displayed.
Please contact us on 1300 914 007 immediately if you need to change or cancel your order. Please be aware that orders generally leave our warehouse within one working day, so it is advisable to call us on 1300 914 007 as soon as possible when you want to cancel or change an order.
During checkout, once you've entered in your delivery address, an estimate of how long delivery will take will pop up on the screen. Or you can check under the delivery tab on any product page (except instore only items).
We'll do our very best to get your order to you as fast as possible, which means we'll pick, pack and send out your order within 1 working day of the order being placed.
For more information on delivery, please head over to our delivery page.
You can choose to pick up your online order at our Keswick store within 4 business hours of your order being processed. Just select the Pickup option at the checkout, and bring along your ID when it's time to collect your order.
If you're unsure where we are, click here for directions
We always feel flattered when overseas visitors stop by our online store, but at this time we're only delivering to addresses within Australia.
We'll do our best to pack all of your items in one parcel, although sometime's we're unable to do that - which is based on the size of the items you've purchased. If you're order has been sent off in more than one box, you'll receive a tracking number for each parcel.
If, in your order you have a pre-order item, you'll have the ability to select whether you'd like all parcels sent together or to be split for when the stock arrives.
Our promise of everyday low price isn’t just a gimmick – it’s part of our DNA. This means that whenever you order from Snowys you can be sure you’re getting the best price every time. We are constantly trying to deliver the lowest prices to you, our customers every single day.
We're proud to offer fast delivery for FREE! However, this doesn't apply to all postcodes. Remote addresses can incur a small cost, a cost in which we've subsidised.
To find our whether you qualify for free delivery, take a look at our map below. Just a heads up, this map is to be used as a guide so please refer to the delivery tab on each product page or in the checkout.
To get the full wrap on our delivery details, head over to our delivery page.
We're lucky enough to be partnered with several couriers, which allows us to offer both standard and express delivery to just about any postcode in Australia.
We do have a couple of rules though:
If you have any questions about our delivery please get in contact with us.
You absolutely can! When you head to the checkout simply enter your address, and then select the Express Delivery option from the Delivery Option drop down menu and you will get an estimate based on your items and location.
We use a bunch of reputable and reliable couriers to deliver your order. Each order is different, we decide which courier is the best for the job based on your delivery address and the size & weight of your parcel(s).
We deliver to home, business & Parcelpoint addresses. When delivering to a business address please ensure that you specify the business name, likewise with Parcelpoint.
Deliveries are made during business hours between Monday and Friday. Small parcels will be left in your letter box, but for larger parcels someone needs to be there to accept delivery. If not, a card will be left detailing how you can collect your parcel from the closest depot.
If you know in advance that you won’t be able to sign for your package and you don't want to go to the depot - in the checkout you can note down some permission to leave instructions to where you'd like the parcel to be left. Just a heads up though, we're unable to accept phone numbers or alternative addresses.
We accept Visa, Mastercard, BPAY, PayPal and zipMoney for all orders.
All of our online payment methods are encrypted with the highest level of security. We use the latest electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
At Snowys we aim to be consistent with our promise of Everyday Low Prices – and it’s a pledge we take very seriously. If the price goes down, it'll likely mean that we've bought a bulk amount of stock at a very special price. If the price has unfortunately gone up, the supplier has likely been forced to bump up the cost of the item.
Occasionally there will be a glitch in the system, and so Snowys reserves the right to amend any pricing errors that occur.
Unfortunately, we don't.
We’re aware of the frustration American Express cardholders have when they're unable to use their Amex at certain retailers. At Snowys our profit margins are fairly tight, so we're unable to accept Amex because it helps us to keep our prices as low as possible.
If you select to pay by credit card, you will be prompted to enter your credit card details into our secure checkout (see Online Security for more info). Which is then processed by our bank and your card is charged for the total value of your order. Please note that if your credit card is declined when placing an order, an error message will appear and you'll have an opportunity to review your details.
They sure do - all prices on our website include GST.
So what is BPAY?
It's a secure and easy method of payment that allows you to pay bills directly from your bank using telephone or internet banking. BPAY is one of the safest and most convenient payment methods available in Australia, as payments are made directly from your bank.
How can you use BPAY?
It's that easy! And just a heads up, BPAY payments can take 1-2 days to process. We will dispatch your product when payment is confirmed.
So what is Paypal?
PayPal is a secure online payment method that ensures your financial details are kept safe and secure when buying online.
How can you use Paypal?
It's that easy! And just so you know, you don't even need to be a Paypal member - if you don't want to sign up, you can just use Paypal to pay with your credit card and you get the added security.
If your payment is successful, we'll be able to send your order out right away.
So what is zipMoney?
Zipmoney works a bit like a lay-by order, which you pay off over time... except with zipmoney - you get the gear right away! How good is that?!
How can you use zipMoney?
Just so you know, zipMoney offer up to $2000 so your order will need to be less than that amount.
For those who might never be home during delivery hours, Parcel Point is a really cool delivery option. For those who don't know, a Parcelpoint location is usually a business (newsagent, supermarket etc) in your local area who've partnered with Parcelpoint as designated pickup points.
Simply pick your closest pickup point in the checkout, and we'll do the rest - you just need to swing past and pick it up!
We decided that we should set some rules, otherwise little old Betsie down at the local newsagent might have some issues grabbing a 30kg tent from out the back. So we decided to limit the parcels to 10kg & 120cm cubic weight/dimensions.
You check the dimensions of your item in the specs section of the product page before you decide to use this delivery option. To deliver using this method, select Parcel Point at the checkout.
Yes. We are always researching and adding new items to our website so if there’s something in particular you have in mind but don't see on our website, please get in contact with us. We love a challenge and will do whatever we can to help.
Just to let you know, we're working on making this a much easier process - which will hopefully be ready in the near future. For now though, please send through an email to email@example.com, we'll take it from there.
When returning your items, please make sure the items are well supported to prevent any damage on the return trip. Hopefully, you might still be able to re-use the packaging your order arrived in, otherwise a box or bubble wrap would be the safest options.
If a returned item comes back with some damage, it'll be really hard for us to issue a full refurn or exchange - so we recommend showing off your best wrapping skills.
When you send item back to us, the courier, depending on the service, should provide a tracking number. With the tracking number, you'll be able to keep a close eye on it's journey back to our store. When the parcel arrives into our store, we'll quickly push it through to our customer service team to process. If you've requested a refund for the item, we'll send you an email as soon as the process is complete. Just a heads up though, refunds can take up to two business days to be processed.
We do our best to process refunds as fast as possible, although sometimes our accounts team can be a bit under the pump. We'd suggest allowing up to 2 business days for your refund to be processed. Also, depending on your bank, take another 1-2 days to show up in your account.
Our packing team has many processes in place to make sure your order is processed quickly - and more importantly, accurately. Unfortunatly though, the occasional slip-up has happened.
If the item you've received is not what you ordered, please contact us on 1300 914 007 as quickly as you can... we'll then arrange the fastest return in history to make up for the blunder. Which is of course, at no cost to you.
This is a tough question to answer, so maybe take a seat...
Unfortunately we're unable to offer a full refund unless the item is returned in as-new condition, which means:
If the item you received is faulty, please flick us an email as soon as you can. In the email, could you please note your order details, the issue with the product & if possible, some photos of the issue. This will help us work out the quickest and easiest way to have this resolved for you.
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
We've teamed up with zipMoney to offer a better way to pay! Boo yeah!
zipMoney have a small monthly account keeping fee of $4.95 if you have a balance owing... that's it!
Who can apply to zipMoney?
Anyone who is over 18 years old, is an Australian resident, is employed in some capacity, and earns at least $300 per week is eligible to apply. ZIP’s lending criteria is then applied to each application.
How do I sign up?
Simply select the ZIP payment option at checkout and proceed with our simple application process.
What do I need to apply?
All you need to apply is the personal and banking information you know by heart, and the identification details in your wallet or handbag – it’s that simple!
How long does it take to apply online?
Our application process is quick and easy and you will usually have an answer within 4 minutes of starting your application! Once your Account is accepted and verified you can use it anywhere you see the ZIP logo.
How will ZIP process my Application?
ZIP will process your application by assessing the application information, ensuring the loan is not unsuitable for you, and ensuring that you can comfortably afford the repayments. Verification performed by ZIP include standard credit and transactional bank account checks. ZIP lending and credit criteria applies to all applications.
How do I activate my Account?
Once your Account is approved and you have accepted the Terms and Conditions and entered your secure SMS code, your Account will be activated. After activation you can start purchasing right away!
How do I know when my repayments are due?
Your payment due date is advised on your statement. You can also find this in the ZIP Consumer Centre. Your first payment is due one month after your first purchase, and then falls due on that day each month (eg 15th of each month). You can pay the minimum amount at any time in the month before your due date.
What do I do if I cannot afford my repayments?
Please contact zipMoney via their customer care line (02) 8294 2345, if you are having problems with your repayments. We understand that people’s circumstances can change and we will always look to work through a solution that works for both you and ZIP. It is hard to help if we don’t hear from you!
Is ZIP secure?
ZIP is committed to protecting all customer data and employs the highest SSL encryption technology to keep this information safe and secure. We comply with all relevant Privacy Laws and treat these obligations and commitments very seriously.
Available to approved applicants only. Minimum monthly repayments of $40 are required, see your contract for details. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged interest at the standard annual percentage rate, currently 23.9%. A one off establishment fee may apply, see your contract for details. A Monthly Account Service Fee of $4.95 (when balance owing) apply. Terms & Conditions apply and are available on application. Credit provided by zipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878). Visit www.zipmoney.com.au to learn more about zipMoney.
Visit www.zipmoney.com.au to learn more about zipMoney.