Returns & Warranty Claims
Not loving your item? Or, something has broken? No probs! We can help.Please fill in the form below if you'd like to return an item or submit a warranty claim.
Return an item
Warranty claim
Damaged in transit
Submit a warranty claim
Has something gone pear-shaped? No probs! Let's get it fixed.get started
Submit a damaged in transit claim
Has your order arrived damaged? No probs! Let's get it sorted.get started
To get started, you
have two options for warranty claims...
Express Claim
Submitted directly with the manufacturer
Pro's:
Submitting a warranty claim directly with the brand, will be a much faster, streamlined process.
Con's:
Snowys won't be involved to help during the process, it'll be completely handled by the brand.
Check to see if the manufacturer accepts this service:
or,
Standard Claim
Follow our website prompt & we'll sort the rest
Pro's:
We'll handle your claim, managing communication between you and the brand.
Con's:
As we're the middleman, the process takes longer as we're passing information between you & the brand, and vice versa.
Please provide your current details:
Your details:
+ Add another itemAs long as it was purchased together. If the invoice number is different, then please submit as a new, secondary claim.
Due to the volume increase at this time of year, please allow 3-5 business days for us to review your claim.We'll be in touch as soon as we're done. If you don't hear from us within a few days, please double check your junk folder or promotions folder (Gmail users). By clicking 'submit', you agree to our T&C's
Check 'em out here.
Submitting a warranty claim
Every product you purchase from Snowys is from the original manufacturer or approved distributor and comes with a full manufacturer's warranty.
Warranty periods differ between brands and products, so please check the warranty terms and conditions for your specific product. You'll find more information on the relevant product details page on our website, or included in the paperwork that comes with your item.
Damaged item during transit
All products we dispatch are packed in durable packaging to protect the goods inside. Items are checked prior to packaging and are handled with great care, to ensure each item is dispatched in as good condition as possible.
However, on the rare occurence that the item(s) you purchased is damaged upon arrival, please use the form above.
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