Alloy Pole

Rubbish poles great tent

Read all the below reviews. Exactly true. Slip and shrink in size. Bend in a bad storm :-( I've never bothered to report as when you research the tent everyone says they are rubbish. You can buy better poles as a kit that are as good as the tent. But they DON'T fit the Oztent little holes they come with.

Oztent poles

I agree with the reviews here... I have been travelling in my RV 5 for 6 months round Australia and the tent is great!! Unfortunately the poles are not... they do seem cheap and nasty, they are hard to tighten and loosen, and they also bend in strong winds, making them even harder to work... i now need 2 new poles and have discovered that normal (stronger, better) poles do not fit in the eyelets so you HAVE to replace with Oztent poles, which I have not been able to find in any camping shops on my travels

Response from Aug 20 2019

G'day Sharon,

I'm sorry to hear that you've had some issues with your poles. If you've got a sec, are you able to jump onto our warranty page and fill out a claim? Our warranty team can take a look and see what we can do to fix the issue(s).

Cheers,

Laine

Oz tent poles

Oztent is great except for these poles!

We bought an oztent RV3 recently from Snowys and are generally really happy with it. The one problem with it is the poles that hold up the awning at the front. These feel cheap and the mechanism for holding the extended pole in place is flimsy and slips easily. It is by far the most stressful part of our set up process and we have had to resort to using gaffer tape to hold the pole in place once up. Such a shame that a great tent is let down by these poor quality poles.

Response from Jan 04 2018

G'day Lisa,

I'm sorry to hear that your new alloy poles haven't quite lived up to expectation. We've been selling these alloy poles for yonks now and haven't ever received much feedback - so thank you for (hopefully) getting the convo started. 

In the years we've stocked these poles, we've sold stacks and overall been very happy with them. Is there a chance that something has gone pear-shaped with the locking mechanism? If so, have you purchased these poles within 12 months for a warranty? If you have a second, please let us know in an email (service@snowys.com.au) - we'd like to do what we can to help out. Laine

Two tier pricing stucture

While the product seem OK, I was disappointed with the pricing. I ordered the longer 2.2m poles and was charged the listed price at the time. When I receive the parts the sticker price on the packaging was $5 less than what I was charged, a total difference of $10 as I ordered 2 poles. I checked back online in case the price had moved, it hadn't, the price I paid was the advertised price online. This lead me to conclude that there is a different pricing structure for in store purchases and the advertised free delivery is not free! I would be interested in reading a response from Snowy's. Have I got it wrong? I am being unreasonable or too harsh? Or, was this just an honest mistake and in the thousands of products you stock there happened to be a small discrepancy in the pricing with this product?

Response from Mar 07 2017

G'day W,

Thanks for bringing this to our attention - you're right, we've made a mistake here.

We aim to have the same low price for every product, whether you're shopping online or instore. It looks as though the Oztent Alloy Poles have somehow slipped through - so we've quickly updated the online price to be the same as instore.

If you have a sec, please give us a call on 1300 914 007 - we'd like to refund the price difference.. plus we'd like to reward you for letting us know.

Cheers, Laine :)