G'day Tanya,

The floor on the Coolabah Double Swag is an 18 Oz (600 gsm) Ripstop Stormguard™ Canvas, so while it's not PVC, it's very heavy duty canvas.

G'day Simo,

The main differences between the Coolabah and Redgum come down to the canvas. The Coolabah model has a heavier duty canvas and a top flap that only comes partially down the side of the swag. The Redgum has a slightly higher head height and a canvas flap that comes almost all the way down to the ground. Apart from that, they're a very similar swag.

G'day Sian,

This doesn't sound right - we'd love to help get some instructions into your hands. Would you mind sending our customer support team an email at service@snowys.com.au with your order details and they can look into this further for you?

G'day Mark, 

I've just spoken to Burke & Wills and they've told me that the canvas is made in Australia, and the swags are made in China. 

G'day Steve,

Thanks for pointing this out. Unfortunately, a little while ago, Burke and Wills took their manufacturing overseas and as a result changed a lot of product features and specifications and their communication of these changes has been minimal. Sorry for the confusion - as a result, we've decided this morning to take some bigger steps to try and rectify these issues.

We absolutely agree with you in terms of the swags features itself and will pass your feedback along. So far, all the changes seem to have been down-specs from what we have established.

If you'd like to discuss your options with your new swag, please don't hesitate to give us a call on 1300 914 007 and we can have a chat about ways forward.