Snowys offers Free Delivery - Australia-wide! However there are a few areas we are UNABLE to offer free delivery for large or heavy parcels.
Delivery Area
We use a network of reputable and reliable couriers to deliver your order.
Our delivery area is mainland Australia and mainland Tasmania.
However, as most couriers have much higher shipping rates to designated "remote delivery areas" we are unable to offer free delivery for most items to the
following areas and/or postcodes :
-
Any Island off the Mainland (Mainland Tasmania OK).
-
NSW:
-
QLD:
|
4824 |
4825 |
4828 |
4829 |
|
4830 |
4871 |
4873 |
4874 |
|
4875 |
4876 |
4877 |
4879 |
|
4880 |
4885 |
4890 |
4891 |
-
SA:
-
WA:
|
6161 |
6434 |
6437 |
6438 |
6440 |
6443 |
|
6537 |
6642 |
6646 |
6701 |
6705 |
6707 |
|
6710 |
6711 |
6712 |
6713 |
6714 |
6715 |
|
6716 |
6718 |
6720 |
6721 |
6722 |
6723 |
|
6725 |
6726 |
6728 |
6731 |
6733 |
6740 |
|
6743 |
6751 |
6752 |
6753 |
6754 |
6755 |
|
6758 |
6760 |
6761 |
6762 |
6765 |
6770 |
|
6798 |
6799 |
-
TAS:
-
Northern Territory:
|
0852 |
0854 |
0880 |
0881 |
|
0882 |
0885 |
-
For information about whether your delivery address is in our free delivery area, please contact us.
-
If you place an order for any postcode outside of our free delivery area, we will contact you to let you know of any additional delivery charges and arrange payment, or a refund if you do not wish to
proceed.
Dispatch
-
We dispatch from our warehouse during business hours Monday – Friday.
-
If we receive your order and payment is authorised by midday AEST we’ll dispatch it to you the same or following day.
Delivery Addresses
-
Please provide a physical delivery address as most of our couriers cannot deliver to Post Office Boxes.
-
If you live in a remote location and a Post Office Box is your only option, please contact us as we can usually find a solution.
Estimated delivery times
-
In general, delivery times will range from 3-10 business days (excluding weekends and holidays), however remote locations can take up to 2 weeks or more.
-
Outside metropolitan areas, delivery times may vary.
Track you delivery
-
You can track your order by clicking on "Track Your Order" on Snowys.com.au Home Page and following the prompts.
-
If you have an account at Snowys.com.au you can track your order by logging into My Account, then clicking on your order number in your "Order Tracking/ History". The tracking number will appear
under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
Receiving Your Order
-
Deliveries are made during business hours Monday to Friday.
-
Small parcels will be left in your letter box, but for larger parcels someone needs to be there to accept delivery.
-
If not, a card will be left detailing how you can collect your parcel.
Freight Returns
-
Please inspect the package for damage before signing. If the package is damaged but the contents look unaffected, note the damage on the delivery receipt before signing. If the package is damaged to an
extent the contents may be damaged, please refuse delivery and call us on 1300 914 007.
-
If you discover a problem after you've accepted delivery, please call us on 1300 914 007. We may be able to resolve the problem without requiring you to return the item.
-
You should retain all packing material, manuals, swing tags, etc. until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item
if necessary.
Out of Stocks
-
If you wish to return or exchange such an item please refer to Returns and Exchanges.
-
Sometimes the product you select is temporarily unavailable. Whenever this occurs we will contact you as soon as possible to advise you of the delayed dispatch date.
-
You will have the option of waiting for the item to arrive, choose an alternative item, or cancel your order and receive a refund of payment.
-
Orders of more than one product are generally not split unless specifically requested.
Shipping Discrepancies
-
All orders are wrapped and packaged to ensure they arrive complete and in sound condition.
-
However if a discrepancy arises with your delivery please report it to us within 5 business days of receipt.
Important
-
Customers are responsible for providing Snowys.com.au the correct delivery address. All risks and costs associated with providing an incorrect delivery address shall remain with customers.