We accept Visa, Mastercard, BPay and PayPal for all orders. Yes! All our online payment methods are encrypted with the highest level of security. We use the latest electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
If you select to pay by credit card, you will be prompted to enter your credit card details into a secure page (see Online Security for more info). This detail is then processed by our bank and your card is charged for the total value of your order. Please note that if your credit card is declined when placing an order then your order is automatically cancelled.
This is a safe and secure site. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.
Snowys reserves the right to amend any pricing errors.
Online pricing may vary from in store pricing.
All prices on our website include GST.
B-PAY is a secure and easy method of payment that allows you to pay bills directly from your bank using telephone or internet banking. B-PAY is one of the safest and most convenient payment methods available in Australia, as payments are made directly from your bank.
BPAY is a safe and convenient service that allows you to pay bills directly from your bank’s telephone banking or internet banking.
Simply place your order and select BPAY as your payment method. You will then be provided with a Biller Code and a Reference Number.
Your next step is to access your bank’s telephone banking or internet banking, and select the 'Pay A Bill' or 'BPAY 'option. You can then enter Snowy's Biller Code, Reference Number and Payment Amount to pay for your order.
BPAY payments can take one to two days to process. We will dispatch your product when payment is confirmed.
What is PayPal?
PayPal is a secure online payment method that ensures your financial details are kept safe and secure when buying online.
How do I sign up for PayPal?
How do I use the PayPal payment option?
You can sign up for a PayPal account by going to https://www.paypal.com.au
New to PayPal? Click on the 'Pay with PayPal' button and you will be directed to the PayPal website in which you will be given instructions to sign up for an account. Once you have signed up, you will be able to continue with your payment for your Snowys order.
Already a PayPal account holder? PayPal users who would like to use the PayPal payment method when placing an order can click on the Pay with PayPal button when checking out and process payments via PayPal.
How does payment work with PayPal?
When are funds transferred out of my PayPal account for my order?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorise the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 02 8223 9500.
PayPal withdraws money from your PayPal account immediately after checkout but payments can take up to 3 days to be confirmed by Snowys. Once payment is confirmed, the order will be dispatched.
Questions About Snowys
How do I know it's safe to shop with you?
Snowys.com.au takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
About our Online Security >
How can I get assistance if I need it?
Two quick and easy solutions!
1. Phone us on 1300 914 007 between 9am and 5.30pm ACST (Australian Central Standard Time) Monday to Friday.
2. Email us. We respond to emails in the order that they are received but always try to do so within 4 hours of receipt between 8am and 6pm ACST Monday to Friday.
Delivery Questions: See Shipping and Delivery >
Where do you deliver to?
We offer free delivery throughout mainland Australia and Tasmania with the exception of some “remote locations” as judged by leading courier companies.Such remote locations include islands and out-of-the-way destinations where courier costs are prohibitive, and in many cases, out of proportion with the value of the goods. Please see Free Delivery.
If you wish to place an order for delivery to a remote location please don’t despair. We will contact you as soon as possible after receiving your order to provide a shipping quote, and offer every assistance to minimise these costs associated with your order.
Further, please note that in some cases delivery may only be available to the nearest depot rather than all the way to your specific delivery address. We will attempt to let you know if and when such circumstances apply.
If you have any questions about our delivery please contact us.
How much will it cost me for delivery?
There are no delivery charges on orders delivered from Snowys.com.au. Neither is there a minimum order quantity.
How are orders delivered?
We use a network of reputable and reliable couriers to deliver your order.
We deliver to residential addresses and business addresses. When delivering to a business address please ensure that you specify the business name.
All orders must be signed for on delivery. If you are not present when delivery takes place a card will be left detailing how to collect your order or how to organise another delivery time.
How long do orders take to be delivered?
Most orders are processed and dispatched within one working day of the order being placed. Please allow 3-10 working days for your order to be delivered however remote locations can take longer.
Can I place an order from a foreign country?
You can place an order from a foreign country; however orders can only be shipped to an Australian mainland or Tasmanian mainland address.
How can I track my order?
Once we dispatch your order, we will send you an email with the tracking number. Just click on the link and it will take you to the relevant courier's website.
You can also track your order at Snowys.com.au. Just log into your account using your email address and password, then click on your order number in your "Order Tracking/ History". The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
How do I change or cancel my order?
Please contact us on 1300 914 007 immediately if you need to change or cancel your order. Please be aware that orders are generally shipped within one working day, so it is advisable to call us on 1300 914 007 as soon as possible when you want to cancel or change an order.
Will I have to sign for my delivery?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
What happens if I’m not home to accept my delivery?
Deliveries are made during business hours Monday to Friday. Small parcels will be left in your letter box, but for larger parcels someone needs to be there to accept delivery. If not, a card will be left detailing how you can collect your parcel. To avoid this, you can fill in “Permission to Leave” on the “Delivery Details” page of the ordering process, so our courier can leave your order in your nominated “hidden” location in the event that no-one is home.
What if my order is delivered damaged?
If an item is damaged in transit, please report it to us within 24 hours of signing for it. We will deal with the issue and respond as quickly as we can.
What happens when I order an item that is out of stock?
If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled and any payment made will be fully refunded unless a replacement item is requested.
Will the product be exactly as displayed on the website ?
Not always. As manufacturers are constantly upgrading product specifications, the product may vary slightly in features or colours. Our pictures will always be updated for major changes.
Can I "Special Order" an item that is not on your website?
Yes. We are always researching and adding new items to our website so if there’s something in particular you have in mind but don't see on our website, please contact us. We love a challenge and will do whatever we can to help.
What is Snowys Returns and Exchange Policy?
If you'd like to return or exchange an item that is in the state you received it, and in its original packaging, you may return or exchange it provided you do so within 30 days of receipt. We don't want you to have anything from Snowys that you're not completely happy with. See Returns and Exchanges >
Do you offer Gift Cards?
Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Cards are the perfect solution for you! See Snowys.com.au Gift Cards >
How do I redeem a Snowys Gift Card?
Using your Gift Card is simple.
1. Place all of the items in your shopping cart.
2. Under 'Sub-Total', click on "Redeem Gift Card Here
3. Enter the details in the drop down box and click "Redeem
4. Your Order Total will update automatically.
How do I redeem Snowys Discount Vouchers?
Using your Snowys Discount Voucher is easy.
1. Place all of the items in your shopping cart.
2. Under 'Sub-Total', click on "Redeem Discount Voucher Here"
3. Enter the details in the drop down box and click "Redeem"
4. Your order total will update automatically.