Long story short... not right now. As we've just launched our brand spankin' new website, our gift cards are currently undergoing a major spruce up.
We're working really hard on getting them up and running soon, so for the time being, gift cards can only be purchased & redeemed in our store on Richmond Rd in Keswick, SA.
We know this is super annoying and we're really sorry if we've completely stuffed up your pressie plans.
If an item is out of stock we'll notify you as soon as possible either by phone or email. Our goal is to never run out of stock, but unfortunately it can sometimes happen - usually it'll only take a couple of days for more stock to arrive.
If, at any time, you'd like to cancel your order - we'll do so immediately and a full refund will be processed within the same business day.
We're unable to deliver to parcel lockers unfortunately, as the majority of the items that we sell are too big for Australia Post’s maximum size. But we can deliver to your nominated Parcel Point location (up to a certain size) - just select My Point at the checkout.
Once we dispatch your order, we will send you an email with your tracking number. Just copy the number and click the link - it will take you to the relevant courier's website where it'll display all up-to-date information.
You can also track your order if you're a member of Snowys. Just log into your account using your email address and password, then click 'Order History' then click "Track". You will then be redirected to the courier’s website with your tracking details displayed.
Please be aware that orders generally leave our warehouse within one working day, sometimes in as little as an hour. Therefore if you wish to change or cancel your order it is advisable to call us on 1300 914 007 soon after placing your order to ensure we can make the changes prior to dispatch. Email communication is unlikely to be received in time to address your request.
During checkout, once you've entered in your delivery address, an estimate of how long delivery will take will pop up on the screen. Or you can check under the delivery tab on any product page (except instore only items).
We'll do our very best to get your order to you as fast as possible, which means we'll pick, pack and send out your order within 1 working day of the order being placed.
For more information on delivery, please head over to our delivery page.
You can choose to pick up your online order at our Keswick store within 1 business hour of your order being processed. Just select the Pickup option at the checkout, and bring along your ID when it's time to collect your order.
If you're unsure where we are, click here for directions
Our promise of everyday low price isn’t just a gimmick – it’s part of our DNA. This means that whenever you order from Snowys you can be sure you’re getting the best price every time. We are constantly trying to deliver the lowest prices to you, our customers every single day.
We always feel flattered when overseas visitors stop by our online store, but at this time we're only delivering to addresses within Australia.
We'll do our best to pack all of your items in one parcel, although sometime's we're unable to do that - which is based on the size of the items you've purchased. If you're order has been sent off in more than one box, you'll receive a tracking number for each parcel.
If, in your order you have a pre-order item, you'll have the ability to select whether you'd like all parcels sent together or to be split for when the stock arrives.
We're proud to offer fast delivery for FREE! However, this doesn't apply to all postcodes. Remote addresses can incur a small cost, a cost in which we've subsidised.
To find our whether you qualify for free delivery, take a look at our map below. Just a heads up, this map is to be used as a guide so please refer to the delivery tab on each product page or in the checkout.
To get the full wrap on our delivery details, head over to our delivery page.
As a general rule, couriers won’t phone you before or when they arrive with your delivery. To avoid the inconveniences of having to drive to a depot, please consider providing permission to leave instructions for the courier in our checkout when placing your order.
We're lucky enough to be partnered with several couriers, which allows us to offer both standard and express delivery to just about any postcode in Australia.
We do have a couple of rules though:
If you have any questions about our delivery please get in contact with us.
You absolutely can! When you head to the checkout simply enter your address, and then select the Express Delivery option from the Delivery Option drop down menu and you will get an estimate based on your items and location.
We use a bunch of reputable and reliable couriers to deliver your order. Each order is different, we decide which courier is the best for the job based on your delivery address and the size & weight of your parcel(s).
We deliver to home, business & Parcelpoint addresses. When delivering to a business address please ensure that you specify the business name, likewise with Parcelpoint.
For those who might never be home during delivery hours, Parcel Point is a really handy delivery option. A Parcelpoint location is usually a business such as a newsagent or chemist who have partnered with Parcelpoint as a designated pickup points. They have been selected as they are open extended hours for your convenience.
To utilise this facility, simply pick your local Parcelpoint as the delivery option in our checkout and complete your order. Parcelpoint will contact you when your order is ready for pickup and you’ll just need to swing past with some ID to collect your parcel.
In order to save little old Nancy’s back down at the local newsagent, Parcel Point have set some limits regarding parcel weights & sizes. You don’t need to work this out though, if your order is too big for Parcelpoint deliveries, it won’t be available as a delivery option in our checkout.
Deliveries are generally made during business hours between Monday and Friday.
If no-one is at the address to accept your delivery, the courier will leave it in the location you specified when placing your order, there is a ‘permission to leave’ facility in our checkout to do this. If you have not left permission to leave instructions, the courier will leave a card detailing which depot your parcel has been taken to.
Choose your permission to leave instructions carefully, Snowys are no longer liable for loss of items following delivery in line with your instructions. Please also note that we cannot use phone numbers or alternative addresses left in your permission to leave instructions.
Our free delivery policy does not extend to re-deliveries, these can be expensive. So to avoid extra costs to you please consider providing permission to leave instructions for the courier in our checkout when placing your order.
We accept Visa, Mastercard, Afterpay, and PayPal for all orders.
All of our online payment methods are encrypted with the highest level of security. We use the latest electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
At Snowys we aim to be consistent with our promise of Everyday Low Prices – and it’s a pledge we take very seriously. If the price goes down, it'll likely mean that we've bought a bulk amount of stock at a very special price. If the price has unfortunately gone up, the supplier has likely been forced to bump up the cost of the item.
Occasionally there will be a glitch in the system, and so Snowys reserves the right to amend any pricing errors that occur.
Unfortunately, we don't.
We’re aware of the frustration American Express cardholders have when they're unable to use their Amex at certain retailers. At Snowys our profit margins are fairly tight, so we're unable to accept Amex because it helps us to keep our prices as low as possible.
If you select to pay by credit card, you will be prompted to enter your credit card details into our secure checkout (see Online Security for more info). Which is then processed by our bank and your card is charged for the total value of your order. Please note that if your credit card is declined when placing an order, an error message will appear and you'll have an opportunity to review your details.
They sure do - all prices on our website include GST.
So what is Paypal?
PayPal is a secure online payment method that ensures your financial details are kept safe and secure when buying online.
How can you use Paypal?
It's that easy! And just so you know, you don't even need to be a Paypal member - if you don't want to sign up, you can just use Paypal to pay with your credit card and you get the added security.
If your payment is successful, we'll be able to send your order out right away.
Yes. We are always researching and adding new items to our website so if there’s something in particular you have in mind but don't see on our website, please get in contact with us. We love a challenge and will do whatever we can to help.
Just to let you know, we're working on making this a much easier process - which will hopefully be ready in the near future. For now though, please send through an email to email@example.com, we'll get back to you right away with instructions.
When returning your items, please make sure the items are well supported to prevent any damage on the return trip. Hopefully, you might still be able to re-use the packaging your order arrived in, otherwise a box or bubble wrap would be the safest options.
If a returned item comes back with some damage, it'll be really hard for us to issue a full refurn or exchange - so we recommend showing off your best wrapping skills.
When you send item back to us, the courier, depending on the service, should provide a tracking number. With the tracking number, you'll be able to keep a close eye on it's journey back to our store. When the parcel arrives into our store, we'll quickly push it through to our customer service team to process. If you've requested a refund for the item, we'll send you an email as soon as the process is complete. Just a heads up though, refunds can take up to two business days to be processed.
We do our best to process refunds as fast as possible, although sometimes our accounts team can be a bit under the pump. We'd suggest allowing up to 2 business days for your refund to be processed. Also, depending on your bank, take another 1-2 days to show up in your account.
Our packing team has many processes in place to make sure your order is processed quickly - and more importantly, accurately. Unfortunatly though, the occasional slip-up has happened.
If the item you've received is not what you ordered, please contact us on 1300 914 007 as quickly as you can... we'll then arrange the fastest return in history to make up for the blunder. Which is of course, at no cost to you.
This is a tough question to answer, so maybe take a seat...
Unfortunately we're unable to offer a full refund unless the item is returned in as-new condition, which means:
If the item you received is faulty, please flick us an email as soon as you can. In the email, could you please note your order details, the issue with the product & if possible, some photos of the issue. This will help us work out the quickest and easiest way to have this resolved for you.
Exciting news, your order has left our warehouse! If you'd like to keep an eye on it's journey, click the button below.
Oh and don't forget to copy your tracking number.
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